Incidents, diagnostic cases и service lifecycle

Какво обхваща

• Incident е correlated problem/symptoms; diagnostic case е managed work с owner, scope, steps, evidence и result.
• Step results: passed, failed, inconclusive или skipped с reason.
• Service lifecycle покрива repair, replacement, monitoring и component service history.
• Validation/Acceptance записва actor, evidence и residual risk.

Как се работи

1. Check existing incident/case.
2. Create case if needed.
3. Run steps/record results.
4. Link service/replacement.
5. Run validation.
6. Accept or monitor.

Важни правила

• Operational review не closes automatically.
• Symptom gone без evidence не е resolved.
• Overdue/inconclusive остава visible.