Incidents, diagnostic cases and service lifecycle

What it covers

• An incident is a correlated problem/symptom set; a diagnostic case is managed work with owner, scope, steps, evidence and result.
• Step results are passed, failed, inconclusive or skipped with a reason.
• Service lifecycle covers repair, replacement, monitoring and component-service history.
• Validation/Acceptance records actor, evidence and residual risk.

How to use it

1. Check the existing incident/case.
2. Create a case if needed.
3. Run steps and record results.
4. Link service/replacement.
5. Run validation.
6. Accept or monitor.

Important rules

• Operational review does not close automatically.
• A gone symptom without evidence is not resolved.
• Overdue/inconclusive remains visible.