Support begins with clear information about the environment, product, version and specific problem.
To help us respond more quickly, include:
- product and version;
- operating system;
- exact time of the issue;
- the visible error message;
- steps leading to the problem;
- a diagnostic package when the product can generate one;
- whether this is a production environment;
- what changed immediately before the issue.
Do not send passwords, private keys or other secrets in free text.