Digi Email Systems documentation

Digi Email Systems documentation

Monitoring, SLA, alerts and incidents

Service and office-node state, periodic snapshots and response to violations.

What is monitored

The Monitoring worker collects snapshots for services, queues, office nodes, capacity and other operational indicators according to configuration. SLA rules compare observed state with permitted thresholds.

Alert

An alert should identify the object, severity, time, observed value and rule. Before acting, determine whether it is one transient event or a continuing violation.

Incident

When integrated with Nextera, a significant alert may create an incident. DES remains the source for technical mail data, while Nextera coordinates the broader support or hosting process.

Configuring intervals

An interval that is too short creates noise, while one that is too long delays detection. Choose frequency based on criticality and capacity. After a change, monitor false positives and missed events.

Digital Eco Systems

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Technologies used
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